Privacy Policy – callout.jp

Last Updated: February 18, 2026

This Privacy Policy ("Policy") describes how callout.jp, operated by susuROBO株式会社 ("Company", "we", "us", "our"), collects, uses, stores, and discloses ("Processes") personal information in connection with:

  • our website available at https://callout.jp (the "Site"),
  • our outbound calling and AI-assisted communication services (the "Services"), and
  • other interactions with us, including customer support, sales, and communications.

As used in this Policy, "personal data" means any information that identifies or relates to an identifiable individual, directly or indirectly.

1. Personal Data We Collect

1.1 User Account Information

We collect personal data that you voluntarily provide when you create an account, use the Services, contact us, or otherwise interact with us. This may include your name, email address, phone number, company name, account credentials, IP address, billing-related contact information, and any other information you choose to provide.

1.2 Call-Related Data (Voice & Transcription)

Our Services enable users to initiate outbound telephone calls, including AI-assisted calls.

Depending on your configuration, we may process:

  • call metadata (such as date, time, duration, and destination number),
  • call logs and status information,
  • call transcripts generated via speech-to-text processing, and
  • limited contextual data required to perform the call.

Unless explicitly enabled, we do not store raw audio recordings of calls. Where call recording is enabled, appropriate notice is provided in accordance with applicable law.

1.3 User-Provided Content

You may provide content such as call instructions, scripts, prompts, or notes ("Inputs"), and receive generated results such as transcripts or summaries ("Outputs"). Together, these are referred to as "Content."

Please do not provide sensitive personal information unless strictly necessary and legally permitted.

1.4 Automatically Collected Information

We automatically collect technical and usage information when you access the Site or Services, including IP address, browser type, device information, operating system, timestamps, and feature usage. This information is used to operate, secure, and improve the Services.

Cookies and similar technologies may be used for these purposes.

1.5 Payment Information

Payments are processed by third-party payment processors (e.g., Stripe). We do not store full payment card details on our servers.

2. How We Use Personal Data

2.1 Purposes of Use

We use personal data to:

  • provide and operate the Services,
  • manage user accounts,
  • enable outbound calls and related features,
  • improve service quality and performance,
  • provide customer support,
  • communicate service updates,
  • prevent fraud or misuse,
  • comply with legal obligations, and
  • operate and grow our business.

We do not use call data or transcripts to train generalized AI models without user consent.

2.2 Aggregated and Anonymized Data

We may aggregate or anonymize personal data so that it cannot reasonably identify individuals. Such data may be used for analytics, research, and service improvement.

3. Disclosure of Personal Data

3.1 Service Providers

We may share personal data with service providers who assist us in operating the Services, including cloud infrastructure providers, telecommunications providers (such as Twilio), analytics providers, payment processors, and AI service providers. These providers process data only on our instructions.

3.2 Business Transfers

Personal data may be disclosed in connection with a merger, acquisition, financing, reorganization, or sale of all or part of our business.

3.3 Legal Obligations

We may disclose personal data if required by law, regulation, court order, or governmental request.

3.4 International Transfers

Personal data may be processed or stored outside your country of residence, including in Japan and the United States. Appropriate safeguards are applied where required.

4. Data Retention

We retain personal data only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Call-related data is retained for limited periods.

5. Data Security

We implement reasonable technical and organizational measures to protect personal data. However, no system is completely secure.

6. Children's Privacy

The Services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.

7. Changes to This Policy

We may update this Policy from time to time. Material changes will be indicated by an updated "Last Updated" date.

8. Regional Rights and Legal Bases

8.1 Japan

We comply with the Act on the Protection of Personal Information (APPI) and applicable telecommunications regulations.

8.2 European Economic Area, United Kingdom, and Switzerland (GDPR)

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, we process personal data on the following legal bases:

  • Performance of a contract – to provide the Services you request, including outbound calling and transcription.
  • Legitimate interests – to operate, secure, and improve the Services, prevent fraud, and ensure service quality.
  • Consent – where required, such as for call recording or optional features.
  • Legal obligation – to comply with applicable laws and regulations.

You have the right to request access to, correction of, deletion of, or restriction of processing of your personal data, and to object to certain processing activities, as provided by applicable law.

8.3 United States & California (CCPA / CPRA)

For purposes of the California Consumer Privacy Rights Act (CPRA), the personal information we collect may include:

  • identifiers (such as name and email address),
  • commercial information,
  • audio or electronic information (such as call transcripts or recordings where enabled), and
  • internet or network activity information.

We do not sell personal information.

We do not share personal information for cross-context behavioral advertising.

We do not use sensitive personal information to infer characteristics about individuals.

California residents may exercise their rights to access, correct, or delete personal information by contacting us as described below.

9. Contact Us

susuROBO株式会社
Email: support@callout.jp
Website: https://callout.jp

10. Call Recording & Transcription (Japan and United States)

Disclosure and Consent

Our Services may involve processing call content, including transcription and, where enabled, audio recording. Reasonable notice is provided through automated call announcements and/or service disclosures.

By using the Services, you acknowledge and agree to such processing.

Japan

In accordance with Japanese law:

  • Recording or transcription is performed only for legitimate business purposes.
  • Call participants are informed of such processing.
  • Secret recording or transcription is not conducted.
  • Data is retained only for limited periods.

United States

U.S. laws vary by state regarding consent for call recording and transcription. Users are responsible for ensuring compliance with applicable federal and state laws. Transcription is treated as processing of call content and subject to the same legal considerations as recording.

User Responsibilities

Users must ensure lawful use of the Services, proper disclosure to call recipients where required, and must not use the Services for unlawful surveillance or harassment.

If you do not agree to these terms, do not use the affected features of the Services.